Administrating IN and Support Systems
Preventive & Corrective Maintenance
Planned Maintenance (Health Checks, Backups etc…)
Problem Escalations and Follow-ups (CSR)
Performance Analysis & Investigation
Interface with Customer, 3PP and Ericsson Departments
Ensure smooth and quality system/service handover from Project.
Tariff implementation and testing
Outage reporting
Adherence to Processes
Functional Skills
The following work position / area/ specific functional skills are typically applicable to the 2nd Level Assurance – IN Services Engineer functional role.
Good Technical Knowledge of the Ericsson charging systems (CS3.0/CS4.0 or CS5.0)
Hands on experience of various nodes of Ericsson charging system like SDP, CCN, AIR, VS, MINSAT, CRS, EMM, EMA etc.
Behavioural Skills
- Result oriented
- Flexible and responsive to changing work patterns and demands.
- A thorough and methodical approach to work.
- Developed skills in Interpersonal communication
- Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
Education
- · Degree within / Telecommunication Engineering / Computer Science / Computer Engineering, MCA etc.
- · Have a 0 to 5 years of experience as a System Engineer in a mobile network environment,
- · Knowledge of GSM, INAP, CAP, SS7, SIGTRAN and other related domains
- · CCNA certified (Knowledge on IP domain) – Mandatory
Language
- · Fluent in written and spoken English
- · Other languages such as Spanish would be beneficial.
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